A Magenta HR Signature System
The Tribunal-Proof Grievance System
Handle any grievance fairly, from the first complaint through to appeal, without inflaming the situation or exposing your business.
MagentaHR · Consulting
A Magenta HR Signature System
The Tribunal-Proof
Grievance System
Handle any grievance fairly, from the first complaint through to appeal, without inflaming the situation or exposing your business.
2026 Edition
£197 + VAT
One payment. Yours to use for every future case.
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No-risk guarantee. If it doesn't give you the confidence to handle your situation, email me for a full refund.
Worth every penny. Getting this wrong can run into tens of thousands. This is £197 + VAT, once, and it covers every future case.
Written by Samantha Newton FCIPD, Chartered Fellow of the CIPD, who handles these cases every week.
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The problem it solves
A formal complaint has landed, and how you respond now matters more than what was raised. Brush it aside and even a weak grievance can become a costly claim.
Who it's for
Owner-managers who've received a grievance and want to handle it properly, especially when it's about a manager or there's no one obviously independent.
What it does for you
- ✓Decide when to handle it informally and when it must go formal
- ✓Investigate and weigh the evidence fairly
- ✓Run the meetings with confidence, using ready scripts
- ✓Reach a sound outcome and handle the appeal
- ✓Manage the high-risk and discrimination angles
- ✓Resolve it without making the situation worse
What's inside
- •Informal and formal handling, step by step
- •Complaint form and letters for every stage
- •Investigation, evidence and meeting scripts
- •An editable, ACAS-aligned grievance procedure
- •Case log and register to keep it defensible
- •Appeals, high-risk cases and manager FAQs
- •Free updates when the law changes, so one system protects you for every future case
Look inside
See exactly what you're getting
A few sample pages from the system. The full toolkit runs to 30+ pages of plain-English guidance, ready-to-use templates, worksheets and checklists.
Sample pages shown for preview. Templates and checklists are fully editable in the toolkit.
Not sure this is the right one?
Take the free Employee Situation Check. In three minutes it tells you what you're dealing with and points you to the right system.
Take the free Situation CheckWhen it needs more than a toolkit
High-risk, or moving fast?
If your case is complex or trips the risk flags in the system, book a Situation Strategy Session. You get Samantha's eyes on your exact situation and a written plan within 48 hours.