The situation
A valued, normally reliable employee had changed. They had become withdrawn, their output had slipped, and the atmosphere around them had shifted. The owner could feel something was wrong but was frightened of saying the wrong thing and making it worse.
Why it was difficult
There was nothing to justify a formal process, and no evidence of misconduct. A clumsy or accusatory conversation risked pushing a good person out, or triggering a grievance.
What Samantha did
- Helped the owner prepare: exactly what to say, what to avoid, and how to open it supportively
- Framed it as a genuine, non-accusatory welfare conversation rather than a challenge
- Planned realistic next steps and support depending on what came up
- Agreed how to follow through so it did not drift again
The outcome
The conversation surfaced a personal issue the employee had been carrying alone. With some practical support agreed, they re-engaged, and it never became a formal matter.
Turned around in one conversation. No formal process.
What this means for you
Caught early, it is a conversation. Left late, it becomes a process. The earlier you have it, and the better you frame it, the more options you keep.
Related support
Manager support →Anonymised. Sector, names and identifying details have been removed or changed. Outcomes reflect the specific circumstances of each case and are not a guarantee of any particular result.